Why should I choose Gosling International?

How do I contact Gosling International?

How long do I have to wait for an appointment and my account to be activated?

What are your counseling fees?

Are there any special counseling plans for high-volume clients?

What are Gosling International's account keeping fees?

What payment options are available?

Is counseling confidential?

How long should I continue counseling?

Do you do home visits?

Can I pay for just one session and then convert that to a prepaid consultation plan later by paying more money later to make up the difference?

If I pay for a prepaid Consultation Plan A and later on decide I need more sessions, can I then pay more to extend to a Plan B, for example?

Do you charge for cancellation of an appointment?

Do you charge more for the session if my partner attends with me?

Do you charge for phone calls?

Do you charge for report writing?

If I am on a prepaid plan and don't use all the sessions, can I get a refund?

If I am on a prepaid plan and don't use all the sessions, can I donate the balance to a friend?

Can I claim the fees I pay for counseling on my medical insurance?

Who benefits most from email counseling?

How does email counseling actually help?

Is email counseling confidential?

Is there legal support if something goes wrong?

Why should I choose Gosling International?
Gosling International (Goslings) has created opportunities for living; a one-stop centre to meet personal counseling, relocation support, personal growth, executive coaching, and lifelong emotional health needs. When you are in crisis or when you absolutely need to fix your problems - Call Goslings for a prompt, professional, and caring professional counseling consultation and behavioral coaching service. Goslings has the experienced consultants and resources to meet your needs. We are continually building our products and resources to become the leading emotional wealth resource around the world. Dr. Mike and Karen Gosling are available by phone and e-mail to answer your questions and address your concerns. See our contact details here.

How do I contact Gosling International?
Please email us or contact us here.
We will be back in touch with you within 2 to 3 days.

How long do I have to wait for an appointment and my account to be activated?
Face-To-face Counseling Consultations are by appointment only. Usually we can fit you in within 24 - 48 hours of receiving your telephone or email enquiry and after payment of our fees.

What are Gosling Interntional's counseling fees?
View our consultation charges. 

Are there any special counseling plans for high-volume clients?
Gosling International offers Professional Counseling Consultation Plans to meet your budget.

What are Gosling International's account keeping fees?
There are no account keeping fees.

What payment options are available?
We have several ways for you to transmit your payments. Please review your options below.

• Online Credit Card Payment: Gosling International has linked up with PayPal to provide online e-commerce credit card provider for Visa, Mastercard, and AMEX. To buy Gosling International services and products click here.
• EFTPOS: Electronic funds transfer (EFTPOS) is available for AMEX, Visa, MasterCard, at our office in Adelaide.
• TELEGRAPHIC TRANSFER : ANZ Bank, 81 Scarborough Street, Southport, QLD, 4215 Australia. SWIFT Code: ANZ BAU3M. Account Name: Gosling International Pty Ltd. BSB No. 014-701 Account No. 4917-76785.
• Facsimile: You may request Gosling International services by faxing us your registration form at (TBA). On receipt of your fax we will call or email you to arrange an appointment and process your payment.
• Cheques: This option is only available to clients who are residents of Australia. We accept personal or company cheques or money orders. All cheques must be drawn in AUD$ at prices listed in our web site. Please make cheque payable to: Gosling International Pty Ltd. Mail to: PO Box 67 Athelstone SA 5076 Australia.

Please use a currency converter. DO NOT SEND CASH IN THE MAIL. During the registration process you will be asked to print out and send your application or enrolment form. Your Gosling account will be activated within 24 hours of receipt of your cheque and registration form.

Is counseling confidential?
Gosling International is committed to protecting your privacy and security of your personal data. All consultations will be conducted in a professional manner where privacy and confidentiality are assured. Please review our Professional Statement.

How long should I continue counseling?
Every case is different.  Some people will only need one or two sessions with the counselor.  Others may see a counselor on an ongoing basis. You need to discuss this with your counselor.

Do you do home visits?
Yes. There is an additional charge of AUD$120 for a home visit in Adelaide over and above the counseling charge to cover travelling time and transport costs to and from your home.

Can I pay for just one session and then convert that to a prepaid consultation plan later by paying more money later to make up the difference?
Generally, no. Once you have attended your first session, established a rapport with your counselor, and learned how Gosling International counselors can assist you, you will be in a good position to choose whether you want to pay at our standard rate or buy one of our prepaid professional counseling plans. If you purchase a prepaid plan at your first session, that session will be charged at the plan rate, otherwise we will charge you at our standard rate.

If I pay for a prepaid Consultation Plan A and later on decide I need more sessions, can I then pay more to extend to a Plan B, for example?
No, once you have purchased a prepaid plan, you cannot upgrade it to another plan.

Do you charge for cancellation of an appointment?
No. The only time we charge is if you have a scheduled appointment but Do Not Attend (DNA) at the agreed time. Gosling International will wait 15 minutes before attending to something else and you agree to pay for a 15-minute consultation at the agreed rate. PROVIDED ALWAYS that should there be good reason for your non-attendance, and you advise Gosling International of your inability to attend an appointment at least two hours before the agreed time, no fee will be charged.

Do you charge more for the session if my partner attends with me?
No. You pay for the counselor's time regardless of how many attend the session. Sometimes four or five people may attend a family session.

Do you charge for phone calls?
Gosling Internationals' counselors will provide up to 10 minutes of telephone consultations free of charge as part of our service to you. You agree to pay the full consultation fee, including the initial 10 minutes, at the standard or plan rate per hour pro rata for hours used or part thereof for telephone consultations that exceed 10 minutes duration.

Do you charge for report writing?
Gosling Internation will only write reports for clients when ordered by the competent courts of Australia to do so. Report writing is charged for the time taken to write the report at our standard rate per hour.

If I am on a prepaid plan and don't use all the sessions, can I get a refund?
Yes. Where a refund of a prepaid Consultation Plan is requested, consultations completed under any plan will be charged at the standard rate per hour and the balance of the plan refunded by Gosling International Pty Ltd cheque in AUD $s (US$ for international clients) made payable ONLY to the name appearing on the credit card voucher and mailed to the last advised postal address. This is to protect your payment and to ensure there is no confusion with your credit card provider where a refund (charge back) is requested.

If I am on a prepaid plan and don't use all the sessions, can I donate the balance to a friend?
Provided we have written authority from you, we allow your friend to use the balance of your plan hours. The session will be invoiced to your account and your friend's name will appear on the invoice.

Can I claim the fees I pay for counseling on my medical insurance?
In many cases, yes. We have many clients whose claims have been paid by their insurance companies. We sign your insurance forms as a mental heath professional. So submit your Gosling International invoice/receipt with your claim form. Some insurance companies however, won't pay unless your therapist is:

1. On their approved list of practitioners.
2. Not a registered psychologist.

So check with your insurance company prior to starting counseling with Goslings to see if they will accept claims for charges by our counselors.

Who benefits most from email counseling?
Email counseling benefits people who:

• want anonymity
• live at a distance from a
• do not have time to go to a face-to-face session
• do not want to be tied to a specific appointment time
• find it easier to prepare thoughts in written words rather than speaking
• can't sleep at night and need to communicate their thoughts to a counselor before settling down

How does email counseling actually help?
Like face-to-face counseling, email counseling provides an opportunity to be heard and understood without judgement.  A person can gain insights into his/her individual situation through interactions with the counselor.  Often a relationship develops between an individual and his/her counselor, whether by e-mail or chat room, and a client feels safe to disclose additional troubling issues that may be causing distress.  This often leads to increased self-awareness and the clients taking more control of their lives.

Is email counseling confidential?
Goslings uses PayPal as its  electronic commerce Payment Service Provider (PSP) to transmit your payment and credit card information.  Regular email correspondence on the Internet are generally safe. As a guide, you may compromise your privacy if

• someone gains unauthorised access to your computer
• you print out email counseling correspondence and someone finds and reads it
• you accidentally misdirect your email
• your email is intercepted by a computer hacker

Gosling International Pty Ltd cannot be held responsible for breaches of confidentiality by the client, or by unknown parties, such as, computer hackers, or by technical difficulties or loss of data caused by computer errors or server "crashes". 

Is there legal support if something goes wrong?
Gosling International Pty Ltd (ACN: 103 355 228) is a company registered under the Australian Securities & Investments Commission.  All counseling is conducted under the laws of Australia and all disputes come under the jurisdiction of the courts of Australia.

Karen Gosling has Professional Indemnity Insurance as an Accredited Mental health Social Worker and Member of the Australian Association of Social Workers.

All minors, that is, a person under 18 years of age, must have parental or guardian consent to conduct counseling.  By your acceptance of Gosling International's terms and conditions it is understood that you are not a minor or have parental or guardian consent to receive counseling.